Bargain Bump were a recent client of ours. They wished to start an online business and asked us create an online shop for them. We did so, and after talking to them, they explained how they were hoping to get established on the net.
Their first step was to gain a decent eBay reputation, and in order to do this quickly, they decided to sell a large amount of cheap items. They did their research and found a company called TIC Pallets who do pallets of clearance of returns and clearance stock.
They rang TIC to inquire about the products and here’s a log of some of the questions asked:
Do you have any pallets suitable for an eBay startup?
Yes, we have Jambo pallets which are great for eBay sellers and car boot sales. A lot of people take these from us
What is a Jambo pallet, what does it contain?
It’s a mixture of items, things that cost under £50 mostly. Basically anything you could find in Woolworths, and you’ll get between 150 to 200 items.
Great, are these clearance or return items?
They’re returns, but all from within the 28 day guarantee. Some things might have a little fault, but you’ll also get a lot things returned that people just don’t want any more. It’s pick and mix but you’ll have a nice selection of working items that make up for the non-working.
And how much do one of these pallets cost?
It’s £95, plus £45 delivery plus VAT so total will be about £160.
I’m going to be selling for a small family business, that’s going to be based at my home. I’ve got a storage room and a garage, will you be able to deliver there?
Absolutely, our jambo pallets are designed specifically for residential deliveries, you won’t need any equipment. They’ll bring it to the garage for you and they’re a local company for you so there’ll be no trouble whatsoever.
After this conversation they decided that given that there was a mixture of items, so even if 25% were working and the rest faulty, there was chance that they could at least break even by selling the working items.
So willing to take the risk they placed their order with TIC for home delivery. The order was placed on a Friday, and they were told delivery would take place on Tuesday, or Wednesday at the latest.
Tuesday, no delivery. Wednesday, no delivery. Wednesday afternoon rang TIC. They said that it should have arrived and would enquire with the delivery company and call back soon. One hour later, no callback. Two hours, no callback. Another phonecall to TIC and they said that the delivery company would call them.
During the third hour a call was received from the delivery company asking if it’s OK to deliver on Thursday morning. This was fine.
Thursday morning, knock at the door. When they answer the door its the delivery guy. They ask him to bring the pallet round to the garage as promised by TIC. The delivery guy tells them there’s no way this can be done – instead he says all he can do is bring it to the garden.
He parks on the other side of the (busy) road and brings the pallet down using a taillift. How he’s going to get it across the road and into the garden no-one knows.
He walks up and down the street just swearing and cussing, trying to figure out what he’s going to do. Goes over to the van, takes a look inside the big box. Says that it’s full of bags, so what he’ll do is unload them individually and bring them inside the garden. He starts and the Bargain Bump guys decide to help him unload.
After half an hour of carrying little carrier bags of items to the house the delivery is complete. The delivery van goes away.
Next it’s time for inspection. What’s delivered (and we went to see this) is a room full of wet Woolworths bags. Obviously the pallet contents weren’t sealed very well and basically the whole thing got drenched overnight – bye bye chances of finding any working electronic goods in there.
There were childrens scooters in there, which look like they have been ridden for over 6 months. Solar lights which appeared to have been used in a garden for at least 3 months. Superglue, the label of which says that the fault is there’s no glue inside. And loads more junk besides.
Absolutely no fully working items were found. The faulty items were far beyond repair. The whole contents of the pallette were soaked. £165 to have a box of crap, the whole thing wouldn’t even be worth £10.
The entire thing was taken to the junk yard and trashed. £165 down the drain. Nothing that they said on the phone was actually true. The result was nothing like they had expected after the answers they received during the initial phone call.
As the Bargain Bump guys were only a small startup, after this encounter they decided to put off the whole online business thing.
Maybe they were just really, really, really unlucky, and maybe TIC aren’t totally dishonest. But after hearing about this, and seeing all the junk for ourselves (our apologies for not taking any pictures) we’d strongly advise people to think twice before ordering from this place.
We wouldn’t encourage anyone to judge TIC Pallets from a single article published on this blog.
What we’d really recommend is going down and checking out stuff like this in person before ordering – don’t trust their pictures on the net – obviously these are going to be the best possible as an advertising strategy.
We feel really bad for Bargain Bump – they were great clients and it was great to work with them. The Magento store design we made for them will be released shortly as a commercial theme seeing as it’s no longer of any use to them.
UPDATE: This article has been updated on Monday 18 January 2010 at 10:59 GMT. The amendment has been made as Russell (owner of TIC Pallets) requested Cube Websites to remove the article due to being potentially slanderous. As we believe that the article is in fact honest and not slanderous, we have decided to remove any content which could be considered slander and left in only facts which have been provided by the client, and from what we saw ourselves.
No matter if some one searches for his essential thing, therefore
he/she desires to be available that in detail, therefore that thing is maintained over
PLEASE DO NOT BUY FROM TIC PALLETS I JUST BOUGHT 1500 POUNDS OF GOODS AND ONLY 3 ITEMS ARE SELLABLE
NEVER EVER PAY FOR BUY THESE GOODS AS THEY TAKE ALL THE GOODS STUFF OUT AND GIVE YOU ALL THE BAD STUFF WHICH IS SCRAP AND MAKAE MONEY OUT OF THIS
STAY AWAY FROM TIC ,,, REALLY BAD EXPERIENCE
ALWAYS INSPECT THE GOODS BEFORE BUYING ON RETURNS
I heard an email to say they were closing down. Is this still true as the website says nothing about this. I will not be buying any more for various reasons but you can imagine why!!
I myself have been dealing in returns for just over 5 years,
I previously have brought from other companies such as
Gem and Marthill but never found their stock to be as
profitable as the pallets from TIC.
When buying returns people should expect to have to put
work in to reep a good profits. But when done, you will see
My market stall is run purely on returns, which are purchased
from TIC and after my husband has sorted stock we have a quick turnaround.
i have just brought a pallet from this company. when i got it home there was ment to be 29 items and the manifest that i got with it also said this. BUT…………………. i have not got 29 items and i have not got all the items that are ment to be in the pallet instead they have given me items that are not on the list and these items are inflatables. well none of them are n e good. Out of 29 items i have got 3 that are ok. I have phoned the company and they have told… Read more »
A similar experience happened to me too. I was told one thing and then got something completely different. If this is unchecked returns then why am I told by one of the girls there that it’s the best stock they have ever had. If that’s the case then there is only one 4 letter word that describes their stock and that’s apparently their “best”. I bought once but that’s it for me!
I Have spent roughly £8000 with TIC, purchasing leather and fabric suites,i had 1 issue where there was a couple of items missing off the manifest, and they refunded me the difference back, so i have olny had good experiences, there is always a risk in buying customer returns, regardless of were there from, as previous comments have pointed out….look at the manifest, google the price they are selling for now…work out the figures of how much they will cost per unit, make allowences for non-saleable items and dont get too greedy…if it was as easy as spending £300, and… Read more »
Hello everyone! Just as an introduction, I have been a market trader for over 15 years, selling goods on eBay and have done hundreds of Car Boot sales in my time. I only buy and sell returns and stumbling across this whole website has made me chuckle and amazed in disbelief and makes me feel that I must add my opinion into the pot for consideration. I thought I should give you some “neutral” guidance from my experience in the trade and where I wouldn’t want anyone to feel they have lost money in any transaction, there is a fair… Read more »
hi gerry just been looking over what you have wrote. im a young lad hoping to start out and was looking for any advice u could give and any direction of a good company that do pallets?? im not really a gready person myself but have a small family that i want the best for and after reading what you have wrote. I feel wee are on the same page?? Im not really in the car boot know how but have been racking my brain on how to turn a coin for my little family. So if you have a… Read more »
I’m new on this game,but i had gained wonderful experience from GERRY,
Thanks GERRY!!!!!!i’m about to buy un-tested used mobile phones from tic pallets without going their myself to see those phones,but when i finished reading your post here i feel really stupid:)thanks again Gerry,,,,,,,,would like to speak to you to get more experience you know!!!!!!!!anyhow is just to let you Gerry know that you are a star!!!!!
You wrote a blog with regards to the TIC pallet website back in January 2012. Have you purchased a pallet from them, and if so how did it go?
IF YOU LOOK AT THE PRICE THEY SAY THE ITEM IS AND CHECK WITH TESCO ETC THE ACTUAL ITEM PRICE IS LOADS LESS SO BAASICALLY THEY MAKE UP THE RRP THEN YOU PAY 15% OF THE MADE UP RRP SO YOUR ACTUALLY PAYING AROUND 30%FOR A PALLET LOAD OF CRAP THATS USUALLY NOT WORKING OR BROKEN BUYER BEWARE
What a nightmare. dealt with alot of companys selling returns for the past 5 years but the crap sold at TIC is really really crap. was told they used to sell mobile phones and got into some sort of trouble so started selling pallets of stock. I bought 4 pallets spent £668 everything was crushed broke really old spoke to owner russell who was very nasty on the phone, didnt get money back was to freightened to take matters further cus they got my home address. Dont Dont buy nasty people.
Hi, Years back we used to buy their jamba pallets, i think it was about 3 years ago so back in 2008, the first pallet we bought from them we netted a decent profit of about £430 off the top of my head, yes there was alot of rubbish in there, but the elextronics we got working, and fixed alot of the stuff. perseverance is key when you take on a project of customer returns pallets, however we proceeded to buy further pallets from tic, and again made processing profits with each pallet we bought. We must have struck lucky… Read more »
Tic is the best company in the world
hmmm?? have you read the other comments?
Tic Pallets are the worst company I have ever bought from.
TIC PALLETS = SCAM
I have to somewhat agree….
Just had a similar, terrible experience buying from these clowns.
I wish I had seen this first.
Avoid this company at all costs.
This is the problem with buying untested faulty customer returns from TIC pallets. Other companies can supply tested and guaranteed graded products. Such as thompsons discount electrical http://www.tde.co.uk/offers/home/ may be a bit more money but at least you know it will all be working.
I totally agree with this point.
Buying untested returns can be very risky, especially if the company is less than legit ( which it appears to be the case with TIC ). If they are removing the best bits then you will only be left with rubbish.
I have also been ripped off by TIC I bought an electrical pallet from them which I found to be all rubbish, I understand that you take a risk when buying an “untested” pallet but you would expect to receive at least 25% working products. I contacted TIC who say they dont check the pallets or test the equipment and you buy at your own risk, but this is not the case as the pallet manifest clearly says who built the pallet and when, so they are well aware which proportion of stock is damaged and which is not
i have started buying from tic in bulk
and have never had a problem,
85% of the goods are in good condition.
i pick up the goods as im not to far.
TIC pallets put extortionate RRPs on their pallets and when I asked them why an item they say sells for £245 and Tesco say the most its ever been is £155 do they tell me if I dont like it dont buy it!
bear in mind that the higher they say the rrp is the more YOU pay!
Russell at tic emailed me back and said if you dont like it dont buy it and one things for sure I dont and I wont.
just been had payed £665 for a pallet they said retail price was £3200 it was less then £1700 they have false prices to make you think its ok but it is a scam i rang told them they had over charge me by at least £200 just would not refund any money one item was priced at £398 but was £199 broken it is not right or fair to tell whoopers and get away with it take peoples money under false pretence any way never again tic pallet is a scam
I’ve just bought a pallet of returned printers from them. Some have scratches and cosmetic damage but most are boxed and look fine. I think if somebody is going to be put off from starting up a business on the basis of one bad encounter with a supplier then they didn’t have the resolve in the first place and wouldn’t have succeeded. It’s really hard finding good suppliers and takes a lot of research and then even more work getting trade accounts opened and negotiating prices to give you the right margins. Personally I wouldn’t be put off by one… Read more »
I just bought 6 mini pallets from TIC and the scap they pawned off on me is shocking, yes they do lie and I think some bad PR is on the way for them from a lot of people, I was expecting 25% of good stuff, I paid 1600 quid and I am in Ireland so I also paid for delivery, even higher rip off price for delivery
I HAVE TO DEFEND TIC ,I HAVE BEEN BUYING FROM TIC FOR 18 MONTHS .
WHEN YOU BUY RETURNS YOU TAKE A CHANCE
MY OPPINION IS THE MORE YOU BUY THE BETTER THE ODDS.
IF YOU ARE A SMALL BUISNESS THESE SINGLE PALLET RETURNS ARE NO GOOD
YOU NEED TO BUY BULK.TO REACH PROFIT.
THINK BEFORE YOU BUY.
TIC OVERALL ARE A WELL ESTABLISHED COMPANY.